| Sub-Processor | Category | Purpose | Data Location | Company Location |
|---|---|---|---|---|
Ziggeo | Hosting | Video backoffice and streaming | EU (Ireland) | USA |
Amazon Web Services | DatabaseInfrastructureServices | Data processing by Vialog services | EU (Frankfurt, Germany) | USA |
Crisp IM SARL | Messaging Platform | Real-time customer communication | EU (NL + DE) | France |
Digital Ocean | Hosting | Tamperproof moderation event history | EU (Frankfurt, Germany) | USA |
Sendgrid | Messaging Platform | Automated email communication (processing and sending) | USA | USA |
Xero | Accounting | Cloud-based accounting | USA | New Zealand |
Notes and details on the above table
- We distinguish the sub-processor company location, with the final location in which actual data is being held (that is, Vialog user data). That is, to build clarity into where our sub-processor operators from, and where the servers hosting the actual data are located.
- Whenever “no data held” is being mentioned, the aforementioned sub-processor is usually being used to pass data along over the network, without actually holding it on its permanent storage. Access logs may still be stored for a short duration (ie. less than a month), as to allow our network engineer investigate any technical issue, whenever relevant. Those logs are not used for any other purpose.
- A DPA contract has been signed between our company and each of the listed sub-processors.
- We use Cloudflare (USA) for static website (homepage) but since this not include user data, we did not add it to the above table.