FAQ

FAQ

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Community Managers

Is Vialog GDPR compliant?

Yes, 100%. You can read our

about it in more detail.

Important highlights in relation to Community Managers’ data:

  • We allow our customers to download and or delete their data from the platform (here is the direct link).
  • We do not store sensitive user information in the Database, customers are identified with non-guessable userIDs.

Important highlights for video creators and viewers:

  • Since Vialog does NOT do user tracking (fingerprinting), the analytics are based on anonymous browser loads and sessions and we cannot know or identify the unique users. You can read more about
    Terms
    .
  • We make it easy for anyone to unsubscribe from any discussion updates any time.
  • You can read more about our Data Principles here or you can confidently contact Vialog’s Data Protection Officer at dpo@vialog.io email.
Does Vialog increase costs to our website or server?

The embedded Vialog tools are using Vialog's own infrastructure for the full lifecycle of the videos. Vialog subscription costs include processing, storing and streaming of videos. Nothing is hosted on your server and your costs will stay the same.

Is our website provider capable of hosting Vialog?

If you can embed a custom html code, then technically Vialog should work.

We have created guides for

on a lot of the individual platforms, but please get in touch if you need more help.

How much time will this take?

Setting up a new discussion takes around 1 minute. We strongly recommend spending some time adding the first video right away.

The videos you will be collecting with Vialog can be 60 seconds long (and there is an extra hidden 10 seconds to close down the last thought.)

Generally speaking, moderating video content, including making some changes to the automatically generated subtitles will require you 1.5-2X times the total length of the content you are moderating.

What iframe properties does Vialog require and why?

The Vialog embeddable tool contains an inner Iframe that is used to shield the content within from outside modifiers like CSS rules and JavaScript functions. The following are descriptions of each allow attribute (allow feature-policy) we are adding to this inner Iframe that is required for the inner functionalities.

Directives

  • autoplay: This directive controls whether the current document is allowed to autoplay media requested through the HTMLMediaElement interface.
  • camera: This directive controls whether the current document is allowed to use video input devices.
  • encrypted-media: This directive controls whether the current document is allowed to use the Encrypted Media Extensions API (EME)
  • microphone: This directive controls whether the current document is allowed to use audio input devices.
  • screen-wake-lock: This directive controls whether the current document is allowed to use Screen Wake Lock API to indicate that device should not dim or turn off the screen.
  • clipboard-write: This directive controls whether the current document is allowed to use the clipboard.
Will each video creator need to sign up and create an account?

Video creators do not need to sign up for an account to participate in video discussions. Anyone who can see an open discussion will be able to watch and participate with a camera enabled device.

Only you as Community Manager needed to create a Vialog account to moderate, manage and publish the submitted videos in seconds while ensuring content quality and coherency in line with our

.

What analytics do I have access to?

We have our own measurement system, which appears inside our tool. We are not doing anything outside of our tool. One session is when we are loaded on a page.

Here are our most important analytics:

  • Unique Video Plays (how many videos were played in a session)
  • Discussion Loads (number of times a Vialog was loaded on a page)
  • Conversion rate (number of times the discussion was loaded / number of times videos were submitted)
  • Discussion time to go live (time elapsed between the discussion creation and publishing of the first video)
  • Average moderation time (the average time required for video moderation in a discussion)

You can generate a secure development key on your Vialog Dashboard and access all your data via API.

Video Creators

How to fix if the recorder doesn't load?

Make sure to visit your website from your default browser.

Sometimes you may open Vialog enabled websites from mobile apps like Messenger or Skype and those platforms do not enable camera access by design.

If these tips doesn't work, please visit the site from another browser or device or contact us with
Debugging
Debugging
.
A symbol shows instead of my camera.

If you are seeing a symbol like this displayed it indicates that the camera is already used by another program, application or extension.

image

On many Windows setups for example, only one application can use the camera at once.

Your camera may be disabled or disconnected — please try reconnecting your camera to your laptop.

If your camera is connected and your device seems to recognise it, then please make sure that no other websites or local applications are using the camera actively. When no other apps are using your camera, refresh our page and now the recorder should work.

If that still doesn't work, try an alternative device such as a mobile phone.

How is my email address stored?

Given that you decide to leave your email address after submitting a video, you will be notified of new videos added to that discussion (you can unsubscribe anytime). The email address will not be shared with the host of the discussion.

All communication with Vialog servers are going through HTTPS which makes it impossible for third parties to access this information. Read more about

and our
DPA
DPA
.

How does this work on mobile?

On mobile, there is a similar carousel style layout where one full and some part of another card is always visible, no matter what screen size are you viewing.

The recording flow is a little bit different for each mobile, because of their support for camera and microphone access. But everyone can go through to record a video with the same characteristics (time length, aspect ratio) while each platform is unavoidably a little bit differently flavoured.

This is how Vialog ensures that your video dialogues work on all browsers and devices.

Video Viewers

Do I need an account to watch videos?

Anyone can watch Vialog videos from any browser or device.

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme through ARTICONF (825134) and STADIEM (951981) projects.

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